Client Systems Specialist
Core
Provide responsive customer service, technical support, and troubleshooting for AccuWeather TV customers to maintain reliable operation of graphics systems, hardware, and data services.
Role type
Senior IC technical support specialist (broadcast systems)
Builds
AccuWeather TV graphics systems and data services for broadcast clients
Domain
Broadcast technology + meteorological data
Deliverable
client delivery
Required skills
PC/Mac troubleshooting, software/hardware diagnostics, system configuration, remote support, customer communication, documentation, on-call availability, travel for installation/training
Preferred skills
Broadcast systems experience, graphics systems knowledge, meteorological data understanding
Technologies
AccuWeather TV graphics systems, PC, Mac
Responsibilities
Troubleshoot software, hardware, and data issues affecting on-air operations; provide remote and on-site training; coordinate customer upgrades; escalate complex issues; support sales demonstrations and trade shows.
Seniority
Mid-level, hands-on IC