Administrative Assistant
Core
Member Support Specialist (Administrative Assistant) serving as the first point of contact for patients, managing front-of-house operations, scheduling, and office upkeep to ensure a seamless in-office experience.
Role type
Senior IC administrative assistant (patient support)
Builds
Exceptional in-office patient experience and operational flow
Domain
Healthcare / Primary Care
Required skills
Patient intake and scheduling, Insurance verification and billing knowledge, Office management and upkeep, Multi-software system proficiency, Verbal and written communication, Team collaboration
Preferred skills
Empathy and compassion, Innovative problem solving, Adaptability to change, Customer-centric solutions
Technologies
Slack, G-suite, Zoom, Electronic Medical Record System 1Life
Responsibilities
Patient check-in/check-out and same-day schedule management, Insurance verification and billing support, Office opening/closing and space maintenance, Team huddles and ad-hoc support for providers, Monitoring patient feedback and assisting with outreach
Seniority
Entry-level to Mid-level, hands-on IC