Senior Program Manager - Technical Services Operations
Core
Drive complex, enterprise-level programs to transform global Technical Services operations and deliver a consistent, high-quality customer experience at scale.
Role type
Senior Program Manager (Technical Services Operations)
Builds
Global operating standards, governance frameworks, and scalable service delivery mechanisms for enterprise technology.
Domain
Enterprise Technology / Technical Services Operations
Required skills
Enterprise program leadership, operational & analytical excellence, change leadership & adoption, cross-functional influence, execution & accountability, risk management
Preferred skills
Relevant domain experience in enterprise technology or technical support, familiarity with case-management or AI-enabled support tools
Technologies
case-management tools, workflow tools, knowledge base tools, AI-enabled support tools
Responsibilities
Lead end-to-end management of strategic global programs; Define and govern global case-handling standards and operational policies; Analyze quality findings and metrics to drive continuous improvement; Develop communication and change strategies for operational shifts; Manage global commitment registers and corrective actions; Improve case-audit compliance and QA processes
Seniority
Senior, hands-on IC
