Senior Manager, Safety
Core
Senior Manager responsible for end-to-end delivery of high-severity specialty services for Airbnb's Community Support, managing a portfolio of 200+ team members across Specialists, Supervisors, and Managers.
Role type
Senior Manager, Operations Delivery
Builds
Global operations services for Airbnb's community support
Domain
Travel / Sharing Economy / Customer Support
Required skills
End-to-end frontline operations management, People leadership and coaching, Data-driven decision making, Stakeholder management, Crisis management, Project management
Preferred skills
Trust & Safety experience, Complex case management with VP-level stakeholders, MBA or Master's degree
Technologies
None stated
Responsibilities
Manage day-to-day operations and performance metrics for a portfolio of services; Lead and coach a multi-layered leadership team (Managers and Supervisors); Partner with global process leads to align local execution with global agendas; Manage senior and executive stakeholders; Drive root cause analysis and process improvements to reduce case volume and severity.
Seniority
Senior, hands-on IC with people management