Designated Services Engineer, FlashArray
Core
Dedicated technical anchor for high-value enterprise accounts, owning end-to-end technical outcomes and system availability for Pure's FlashArray platform.
Role type
Senior IC designated services engineer (enterprise storage)
Builds
Operational excellence and peak performance for enterprise storage environments
Domain
Enterprise storage (SAN, Fibre Channel, iSCSI, NVMe-oF)
Required skills
Enterprise block storage architecture expertise, Linux/Windows OS administration, core networking protocols, root-cause analysis, complex troubleshooting, stakeholder communication, autonomous execution
Preferred skills
FlashArray platform mastery, replication and capacity management, change control procedures
Technologies
FlashArray, Purity OS, SAN, Fibre Channel, iSCSI, NVMe-oF, Linux, Windows, TCP/IP, DNS
Responsibilities
Lead critical escalation calls for assigned enterprise accounts, perform root-cause analysis on hardware and performance anomalies, coordinate software upgrades and maintenance with customer engineering teams, partner with Support Account Managers to streamline issue resolution
Seniority
Senior, hands-on IC
