Senior Manager, Customer Operations
Core
Lead a multi-team organization of Operations Managers to execute compliant money movement flows for clients and participants in a highly regulated fintech environment.
Role type
Senior Manager, Customer Operations (Financial Services)
Builds
High-volume transaction operations for retirement savings platforms
Domain
Fintech / Retirement Services / Financial Operations
Required skills
Operational management, Leadership development, Risk management, Data-driven decision making, Cross-functional influence, Process optimization
Preferred skills
401(k) recordkeeping systems, Payroll integrations, Financial reconciliations, Lean/Six Sigma certification, High-growth fintech experience
Technologies
None explicitly stated
Responsibilities
Coach and develop Operations Managers, Drive strategic alignment for money movement flows, Monitor operational excellence metrics, Partner cross-functionally with Product/Legal/Sales, Manage risk and control environment, Lead root cause analysis for client escalations, Optimize processes and workflows
Seniority
Senior, hands-on IC