Customer Operations Representative, French-speaking (12-month FTC)
Core
First point of contact for GoCardless users and partners, resolving queries, improving onboarding, and verifying new accounts to ensure safe transactions.
Role type
Customer Operations Representative (French-speaking)
Builds
Supports the GoCardless payment platform for businesses using Direct Debit, real-time payments, and open banking.
Domain
Financial services / Bank payments / Open banking
Deliverable
client delivery
Required skills
Fluent English and French, Stellar communication skills, Tech-savviness, Experience with Zendesk, Slack, and Jira, Ability to learn complex ideas quickly
Preferred skills
Proactive mindset, Eagerness to improve internal processes, Positive mindset to change
Responsibilities
Resolving user and partner queries via email, chat, and phone, Verifying new accounts against guidelines, Collaborating with internal teams (Payment Operations, Engineering, Customer Success), Navigating users through the GoCardless product
Seniority
Individual Contributor, Entry to Mid-level