Staff Machine Learning Engineer
Core
Lead the design and delivery of production ML systems for customer engagement, including routing, classification, safety guardrails, and decisioning for Help Center, chat, voice, and agent tooling.
Role type
Staff Machine Learning Engineer (Customer Experience Intelligence)
Builds
Production ML systems, evaluation pipelines, and data workflows for customer support runtimes
Domain
Fintech / Customer Experience Intelligence
Deliverable
production ML models
Required skills
LLMs, deep learning, graph neural networks, gradient-boosted trees, NLP, information retrieval, data mining, advanced statistics, Python, mentoring engineers, technical strategy, responsible AI
Preferred skills
None stated
Technologies
Python, LLMs, deep learning frameworks, graph neural network libraries
Responsibilities
Own end-to-end design and delivery of production ML systems; Partner with leadership to define strategic roadmaps; Lead high-impact ML projects from architecture through production; Build scalable, secure, and reliable ML systems and data workflows; Mentor engineers and establish team-wide standards; Drive design reviews covering security, responsible AI, and architectural integrity
Seniority
Staff, hands-on IC with strategic leadership
