Support Subject Matter Expert, Elation Billing
Core
Embedded RCM expert resolving complex billing cases, diagnosing product issues vs. workflow mismatches, and improving team billing literacy.
Role type
Senior IC Support Subject Matter Expert (Medical Billing/RCM)
Builds
Resolved billing cases, updated knowledge base/SOPs, calibrated AI case assistant suggestions
Domain
Healthcare / Revenue Cycle Management / EHR
Deliverable
client delivery
Required skills
Medical billing, Revenue cycle management, CPT/ICD-10 coding, Claims adjudication, Payer rules, EHR platforms, Case diagnosis, Workflow configuration
Preferred skills
CPB/CRCR/CHFP certification, Independent primary care support, SaaS/EHR support experience, AI tooling, Process improvement
Technologies
Epic, athenahealth, Waystar
Responsibilities
Resolve complex billing and revenue cycle cases requiring practitioner-level judgment; Act as escalation resource for technical support; Diagnose practice billing context to distinguish product bugs from configuration issues; Partner with Product/Dev on recurring billing patterns; Maintain billing knowledge base, SOPs, and AI assistant calibration; Build team RCM literacy; Track billing-case quality metrics
Seniority
Senior, hands-on IC