ServiceNow Administrator
Core
Administer and maintain the ServiceNow platform, manage users and security, support business processes, and drive platform adoption across Customer Support, Professional Services, Revenue Operations, and IT.
Role type
ServiceNow Administrator (IC)
Builds
Internal ServiceNow platform capabilities for enterprise operations
Domain
IT Service Management / Enterprise Software Administration
Required skills
ServiceNow platform administration, user and group management, roles and security, Service Catalog, Knowledge Management, Flow Designer, forms and views configuration, reporting and dashboards, troubleshooting, documentation
Preferred skills
ServiceNow Certified System Administrator (CSA), CSM/ITSM/SPM/PPM implementation experience, Agile delivery, Jira, Salesforce, integrations and APIs, release management, executive reporting, AI and automation
Technologies
ServiceNow, Flow Designer, Jira, Salesforce
Responsibilities
Administer and maintain the ServiceNow platform and related modules; Manage users, groups, roles, permissions, and access requests; Investigate and resolve user issues and configuration problems; Configure forms, fields, views, notifications, dashboards, and catalog items; Create and maintain reports, dashboards, and KPIs; Document system processes and support procedures; Partner with developers on scripting and integrations; Support platform upgrades and release activities.
Seniority
Mid-level, hands-on IC
