Installation Coordinator
Core
Orchestrating and monitoring Samsara hardware installations across customer fleets to ensure deployments meet technical and operational standards.
Role type
Installation Coordinator (Customer Success/Field Operations)
Builds
IoT hardware deployments for fleets in agriculture, construction, transportation, and manufacturing
Domain
IoT / Connected Operations / Physical Infrastructure
Required skills
Field operations coordination, project management, stakeholder management, problem-solving, process improvement, documentation management, cross-functional collaboration
Preferred skills
AI and Robotic Process Automation (RPA) familiarity, standardization mindset, continuous improvement mindset
Technologies
AI tools, Robotic Process Automation (RPA) tools
Responsibilities
Coordinate pre-installation logistics with partners, validate customer and site readiness, track real-time installation progress, drive weekly installation reporting, maintain installation evidence and documentation, serve as point of contact for escalations, ensure installation partners are trained, monitor CSAT and resolve root causes, provide proactive communication with customers, define and improve installation coordination processes using AI/RPA, champion company cultural principles
