Senior Program Manager
Core
Senior Program Manager driving Fin's highest-priority initiatives, company objectives, and critical cross-functional projects to deliver meaningful outcomes.
Role type
Senior Program Manager (Strategic Program Management)
Builds
Fin's AI customer agent products and cross-functional business programs
Domain
B2B SaaS / AI Customer Experience
Deliverable
production ML models
Required skills
Program management, cross-functional project delivery, business operations, strategic thinking, hands-on execution, stakeholder management, data analysis, risk management, operational judgment, business acumen
Preferred skills
B2B SaaS experience, experience working with senior leaders, navigating ambiguity
Technologies
None stated
Responsibilities
Partner with company leadership to drive Fin's highest-priority initiatives; Step into complex, ambiguous or fast-moving areas of the business to understand problems and take ownership; Shape and define programs of work with clear priorities and plans; Get into details to understand business challenges and drive informed decisions; Work closely with senior leaders and cross-functional teams to build trusted relationships; Establish structures and ways of working to create clarity and accountability; Drive execution end to end by identifying and resolving risks and blockers; Use data and business context to understand performance and communicate progress to stakeholders; Identify opportunities to improve Fin's operations with scalable solutions
Seniority
Senior, hands-on IC