Billing Operations Analyst 1
Core
Support Twilio's Revenue Team by managing external customer billing queries, onboarding customers to internal billing and ERP systems, and assisting with month-end close processes.
Role type
Analyst, Billing Operations
Builds
Customer billing reporting, financial controls, and revenue data analysis
Domain
Telecommunications / SaaS Billing
Deliverable
dashboards & analysis
Required skills
Billing/Revenue/Order to Cash experience, Advanced Excel (pivots, VLOOKUPS), Large dataset manipulation, Financial reporting, Customer query resolution, Process improvement
Preferred skills
Oracle, Zuora, Salesforce experience
Responsibilities
Respond to external customer billing queries and onboard customers to internal systems; Manage recurring billing, approvals, and customer credits during month-end close; Analyze revenue balance sheet accounts and generate ad-hoc financial reports; Investigate customer billing issues and provide analysis to Sales; Collaborate with teams to resolve root causes of billing problems.
Seniority
Junior to Mid-level (1-3 years experience)