Consultant Systems Support Engineer
Core
Supporting day-to-day operations of application systems, managing incidents, and delivering solutions to clients.
Role type
Consultant Systems Support Engineer
Builds
High-quality software and innovative customer experiences for clients
Domain
Technology consulting, cloud platforms, application systems
Required skills
Java, .Net, Python, PowerShell, AWS, Azure, GCP, relational/non-relational databases, CI/CD tools (Jenkins, Azure Pipelines), application monitoring (DataDog, Prometheus, Grafana), debugging tools, Agile methods (Scrum, Kanban)
Preferred skills
Presence in external tech community, open source contributions, blogging, resilience in ambiguous situations
Technologies
Jenkins, Azure Pipelines, DataDog, Prometheus, Grafana, AWS, Azure, GCP
Responsibilities
Work with incident management process and tools; debug business-impacting issues in complex application systems; apply continuous delivery practices to evolve and support software; leverage logging techniques for alerting, monitoring, and root cause identification; derive meaningful reports and KPIs; set up alerting and monitoring mechanisms; apply latest technology thinking to solve client problems
Seniority
Consultant, hands-on IC
