Key Lead, London
Core
Support store leadership in creating exceptional customer and employee experiences while managing daily retail operations and fostering an inclusive environment.
Role type
Senior retail store leader (Key Lead)
Builds
Glossier retail store operations and customer experience
Domain
Beauty retail
Deliverable
product features
Required skills
Team leadership, customer experience coaching, operational management, shift scheduling, vendor liaison, community partnership building
Preferred skills
Customer service execution, retail operational efficiencies
Responsibilities
Support employee culture and model company values, manage daily coverage and shift meetings, coach customer experience principles, handle ad hoc customer accommodations, open/close store duties, liaise with leadership on feedback and vendor requests, build local community partnerships
Seniority
Senior, hands-on IC