Customer Success Specialist
Core
Support Catapult's wearable technology and software solutions for elite hockey teams by driving adoption, retention, and value realization through training, data analysis, and on-site engagement.
Role type
Customer Success Specialist (Sports Technology)
Builds
Catapult wearable technology, software solutions, and Perch technology
Domain
Sports performance technology / Hockey
Required skills
Elite hockey environment experience, Catapult wearable technology expertise, sport science knowledge, data analysis, account planning, stakeholder management, travel readiness
Preferred skills
Master's degree in Exercise and Sport Science, experience with NHL/AHL/PWHL/NCAA teams
Technologies
Catapult, Perch, GPS, inertial sensors
Responsibilities
Manage dedicated portfolio of NHL/AHL/PWHL/NCAA customers; deliver onboarding, training, and workshops; analyze performance data to provide sport science insights; travel up to 40% for on-site support and events; act as voice of the customer to internal teams; maintain accurate customer records and account plans.
Seniority
Mid-level, hands-on IC
