IT Field Operations Engineer
Core
Mid-level IT Operations Engineer supporting end-user technology and core IT infrastructure across multiple business locations, including retail, manufacturing, and offices.
Role type
Mid-level IC IT Operations Engineer (Field/Infrastructure)
Builds
End-user devices, server environments, network infrastructure, and site technology deployments
Domain
IT Operations / Infrastructure / Field Services
Required skills
Hardware troubleshooting, server administration, network troubleshooting, incident management, travel, on-call support, documentation, change management
Preferred skills
Associate's or Bachelor's degree in IT, 3+ years experience, knowledge of retail PoS technology, Windows environments, monitoring platforms
Technologies
Dell, Nutanix, Windows Server 2016/2019, Meraki, Fortinet, SolarWinds, Freshservice, VoIP, PoS systems
Responsibilities
Troubleshoot and maintain end-user hardware/software, support server and network infrastructure, manage incidents and service requests, perform site support and infrastructure upgrades, travel to business locations, participate in on-call rotations
Seniority
Mid-level, hands-on IC