Technical Services Engineer
Core
Provide technical support and interoperability guidance for technology partners integrating solutions with MongoDB, acting as a domain expert for partner-related matters.
Role type
Senior Technical Services Engineer (Partner Support & Integration)
Builds
Partner-specific knowledge bases, risk mitigation plans, and solution interoperability guidance for MongoDB integrations.
Domain
Database technology (MongoDB) and partner ecosystem integration
Deliverable
client delivery
Required skills
Mission-critical database administration (RDBMS/NoSQL), Linux systems engineering, API integration, cloud services (AWS/Azure/GCP), storage administration (NAS/SAN), TCP/IP networking, Kubernetes, distributed version control (Git), authentication systems (LDAP/Kerberos/AD)
Preferred skills
MongoDB administration, application development with NoSQL/SQL, Kubernetes enterprise operators, software product team experience
Technologies
MongoDB, AWS, Azure, GCP, Kubernetes, Git, Linux, Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go
Responsibilities
Direct partner support including in-market support and Design-Win process assistance, building partner-specific knowledge bases and risk mitigation plans, leading multi-vendor collaboration for root cause analysis, managing mutual support systems and escalation processes
Seniority
Senior, hands-on IC
