Operations Manager (BOS)
Core
Leading daily operations of a team of hourly Ambassadors at airport stations to ensure security, customer service, and sales goals are met.
Role type
Senior Operations Manager (Airport)
Builds
Secure identity experiences for travelers at airports
Domain
Travel / Security / Hospitality
Required skills
Leadership, team coaching, sales management, customer service, employee relations, compliance adherence, data analysis, stakeholder management, operational planning
Preferred skills
Experience in retail, restaurants, hospitality, or rental car operations
Technologies
POS systems, scheduling software, CRM tools, security scanning equipment
Responsibilities
Support General Manager in station operations, coach and train Ambassadors on security/service/sales, assist with recruitment and onboarding, analyze metrics to improve performance, manage employee relations and investigations, foster stakeholder relationships
Seniority
Senior, hands-on IC