Customer Experience Associate
Core
Provide empathetic support to life insurance customers via email and phone, acting as an ambassador for the brand and representing customer needs to internal stakeholders.
Role type
Customer Experience Associate (Support)
Builds
Omnichannel support experience for a digital life insurance platform
Domain
Insurtech / Life Insurance
Deliverable
client delivery
Required skills
Empathy, Omnichannel support (email/phone), Problem-solving, Emotional intelligence, Adaptability, Communication
Preferred skills
Technical industry experience, Startup mentality, Self-improvement focus
Responsibilities
Respond to incoming customer inquiries in a timely and accurate manner, Collaborate with internal stakeholders to improve the customer journey, Assist customers in fulfilling application requirements, Proactively seek actions to improve customer experience impact
Seniority
Mid-level (2+ years experience)