Customer Support Representative
Remote · from United States
Core
Assist customers via chat, phone, and email with navigating online insurance shopping, obtaining health insurance quotes, and resolving administrative/billing questions for small business owners.
Role type
Customer Support Representative
Builds
Customer support operations for SimplyInsured's health insurance platform
Domain
Health Insurance / SaaS (via careerplan.io/jobs/8189451-customer-support-representative-at-si)
Deliverable
client delivery
Required skills
Multitasking, Support ticketing/CRM software familiarity, Oral and written communication, High-volume contact center experience
Preferred skills
Sales experience, Passion for health insurance, Process improvement mindset