Content Designer
Core
Designing and managing content architecture, taxonomy, and governance for Connected TV advertising products to enable AI-ready support and self-service resolution.
Role type
Senior Content Designer (Technical Writing & AI Strategy)
Builds
Help Centers, release notes, micro-tutorials, in-app guidance, and internal knowledge bases for Connected TV advertising platforms.
Domain
Connected TV advertising, SaaS, AI-driven support systems
Required skills
Content strategy, technical writing, AI retrieval optimization, product documentation, cross-functional partnership, content governance, taxonomy design, performance analytics, self-service resolution optimization, release readiness
Preferred skills
Interface craft (microcopy), conversational support tool writing, strategic resource creation
Technologies
AI retrieval systems, Connected TV platforms, SaaS documentation tools
Responsibilities
Own content coverage and gap-closure roadmaps for product portfolios; lead content readiness for product launches; create plain-language stories for product changes; partner on in-app guidance; track content performance metrics; build language foundations for consistent customer experience.
Seniority
Senior, hands-on IC