Client Experience Manager
Core
Shape and enhance digital experiences for US financial advisors and intermediary clients by serving as a product owner for key digital tools.
Role type
Product Owner / Digital Experience Manager
Builds
Web-based advisor tools including login/registration, subscription services, planning/analysis tools, and online scheduling.
Domain
Financial Services / Digital Product Management
Deliverable
product features
Required skills
Product ownership, stakeholder engagement, Agile project management, data-driven decision making, requirements definition, backlog prioritization, user experience improvement, performance analytics, operational support
Preferred skills
Adobe MarTech stack experience, full product lifecycle management
Technologies
Adobe MarTech stack
Responsibilities
Define requirements and prioritize enhancements for digital products; partner with Agile teams on requirements gathering, user stories, testing, and deployment; analyze trends and metrics to measure success and recommend improvements; provide operational support for digital experiences.
Seniority
Mid-Senior, hands-on IC