Product Support - Bridge
Core
Technical product support role focused on troubleshooting complex user issues, optimizing support processes, and driving product improvements for a stablecoin payments platform.
Role type
Senior Product Support Engineer (Technical)
Builds
Stablecoin payments platform (Bridge) enabling global money movement
Domain
Fintech / Payments / Stablecoins
Required skills
SQL, API integration, technical troubleshooting, stakeholder management, project management, process optimization, data analysis
Preferred skills
Data analysis, explaining technical concepts, diagnosing highly technical issues
Technologies
SQL, APIs
Responsibilities
Analyze and troubleshoot complex technical issues using SQL and API documentation; Develop product and platform expertise by working with Engineering and Product teams; Optimize and scale support processes to enhance efficiency; Lead continuous improvement initiatives to achieve key performance metrics; Create and refine documentation for self-service; Partner with Product and Engineering to advocate for platform improvements; Lead cross-functional projects to identify inefficiencies and drive long-term solutions.
Seniority
Senior, hands-on IC