Supervisor - Investigations and Resolutions and Law Enforcement Operations
Core
Lead a team of specialists reviewing and resolving potential fraud and safety cases across the full user lifecycle to keep Airbnb safe for hosts and guests.
Role type
Senior team lead, investigations and resolutions (I&R) and law enforcement operations
Builds
Safe platform operations for Airbnb hosts and guests
Domain
Travel marketplace, fraud and safety
Required skills
Team leadership, operational judgment, fraud typology knowledge, performance management, process improvement, cross-functional communication
Preferred skills
Marketplace/travel fraud experience, SOP/playbook scaling
Technologies
Operational data systems, case management tools
Responsibilities
Prioritize and manage case volume and risk; coach specialists on decision consistency; adapt daily plans for surges and resourcing shifts; resolve technical and operational problems; implement process and tooling changes; report trends and risks to leadership.
Seniority
Senior, hands-on IC with team leadership
