Senior Manager, CS Data & Analytics
Core
Senior Manager leading Customer Success & Experience Analytics, acting as an analytics partner to CS leadership to shape organizational performance understanding and customer experience.
Role type
Senior Manager, Analytics
Builds
Customer Success data models, executive business review tools, and analytics frameworks for CX, VOC, and enablement.
Domain
SaaS / Restaurant Technology
Deliverable
dashboards & analysis
Required skills
Analytics leadership, unstructured data analysis, experimental design, SQL, modern data stack (Snowflake, dbt), AI for analytics, customer success domain expertise
Preferred skills
Training/enablement measurement, text analytics, AI agent building
Responsibilities
Run the Customer Success Business Review, lead analytics for Customer Experience & Voice of the Customer, measure Education & Enablement impact, lead the team and shape the data foundation
Seniority
Senior, hands-on IC with team leadership
