Carrier Performance Manager
Core
Lead third-party logistics (3PL) partner relationships to optimize delivery performance, cost efficiency, and customer satisfaction for a meal kit delivery service. (via careerplan.io/jobs/8242751-carrier-performance-manager-at-hellofresh)
Role type
Senior IC logistics operations manager (3PL performance)
Builds
Optimized end-to-end delivery operations and cost-efficient logistics networks
Domain
Retail logistics / Last-mile delivery
Required skills
3PL relationship management, KPI analysis, supplier negotiation, contract management, data-driven problem solving, budget management
Preferred skills
Perishable goods logistics experience, UK final mile carrier relationships, contract negotiation with third parties
Technologies
Databricks, Snowflake, Tableau, Excel, Google Sheets
Responsibilities
Own 3PL relationships, driving performance, customer experience and cost efficiency; Analyse carrier KPIs, using data and tools such as Databricks, Snowflake, Tableau and AI to identify improvements; Lead supplier negotiations, contract management and cost-saving initiatives; Partner with Finance to manage budgets, rebates and claims; Develop courier reporting through AI, BI and automation; Manage delivery risks and crises to minimise disruption.
Seniority
Senior, hands-on IC