Catalog Manager
Core
Lead end-to-end ownership of platform catalog integrity, compliance strategies, and site merchandising accuracy for Coupang's expansion in Taiwan.
Role type
Manager, Catalog Audit & AI Operations
Builds
Global CX Policy frameworks, Agentic AI Audit workflows, and automated catalog review systems
Domain
E-commerce, Cross-border operations, AI Operations
Deliverable
production ML models
Required skills
Strategic leadership, Team of Teams management, Organizational design, Performance governance, AI governance, Global policy design, Platform security, Data analytics, Process automation, Cross-functional root-cause engineering
Preferred skills
None stated
Technologies
RPA, LLM integration
Responsibilities
Lead, mentor, and scale a multi-tiered organization of Assistant Managers and frontline auditors; Oversee headcount planning, budget allocation, and operational scheduling; Define organization-level KPIs and drive team accountability; Architect and steer the deployment of Agentic AI Audit workflows; Design, localize, and enforce robust Global CX Policy frameworks across cross-border markets; Translate complex catalog defect metadata into high-level business intelligence for executive leadership; Spearhead enterprise-level automation initiatives to eliminate manual bottlenecks; Partner with global Product, Compliance, Legal, and Category Management teams for root-cause analysis.
Seniority
Manager, strategic leadership & team scaling
