Pet Resort Manager
Core
Leading a team to manage daily operations, ensure animal wellbeing, and deliver exceptional customer service at a premium pet boarding facility.
Role type
Operations Manager
Builds
Pet care services and operational efficiency
Domain
Pet care / Hospitality
Deliverable
product features
Required skills
Team leadership, roster management, budget oversight, customer service, inventory management, compliance management, recruitment coordination, problem-solving
Preferred skills
Passion for animals, hands-on environment adaptability, current driving licence
Responsibilities
Leading, coaching, and training staff; managing staff rosters and daily operations; overseeing pet check-in and check-out processes; monitoring budgets and performance metrics; ordering stock and overseeing inventory; maintaining facility cleanliness and safety standards; handling customer enquiries and issue resolution.
Seniority
Mid-level, hands-on IC