Veterinary Operations Lead - Woodbridge, VA
Core
Lead operations and customer experience for a 24/7 veterinary emergency hospital, managing triage flow, front desk processes, inventory, and hospital maintenance.
Role type
Operations Lead (Veterinary Emergency)
Builds
Customer experience and operational efficiency in a veterinary ER
Domain
Veterinary Medicine / Emergency Care
Deliverable
product features
Required skills
Supervisory experience, inventory management, cash handling/reconciliation, staff training, OSHA compliance, vendor management, budget management
Preferred skills
Veterinary environment experience, Infinity/ImproMed software knowledge
Responsibilities
Drive customer-focused experience and triage; handle general hospital maintenance (cleaning, stocking, inventory); manage customer assistance and support; ensure accurate data entry and payment processing; facilitate cash drawer reconciliation; train and monitor new hires; oversee inventory counts and controls; maintain spend within budget; develop vendor contacts; drive upkeep of stock areas.
Seniority
Mid-level, hands-on IC