Team Lead, Market Operations - Jacksonville, FL
Core
Lead local market operations for Carvana's online car buying experience, managing hub logistics, team development, and customer delivery execution.
Role type
Senior Team Lead, Market Operations
Builds
Local car sales hubs, customer delivery logistics, and team performance metrics
Domain
Automotive retail / E-commerce operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
team leadership, strategic planning, process improvement, performance management, problem diagnosis, logistics coordination
Preferred skills
Salesforce, Tableau, analytical thinking
Responsibilities
recruit, onboard, and train Customer Advocates; monitor operational reports and present to management; manage complex customer-facing issues; drive production in a fast-paced environment; perform physical tasks including car washing and vehicle delivery
Seniority
Senior, hands-on IC with management responsibilities