Shift Lead
Core
Onsite practice lead responsible for operational excellence, team coaching, inventory management, and clinical support in a primary care setting.
Role type
Senior IC practice operations lead (Shift Lead)
Builds
Seamless in-office and virtual primary care services for patients and employers
Domain
Healthcare / Primary Care
Required skills
operational management, team coaching, inventory management, scheduling, patient communication, billing and insurance knowledge, clinical procedures (venipuncture, EKGs) (via careerplan.io/jobs/8236924-shift-lead-at-one-medical)
Preferred skills
change management, process improvement, Medical Assistant or Phlebotomist experience
Technologies
C-I-CARE framework, EKG/ECG equipment, billing systems
Responsibilities
Ensure operational readiness through staffing reviews and schedule publishing; drive performance improvement via daily management and metrics monitoring; manage inventory including ordering and waste minimization; support financial health through budget review and revenue cycle management; monitor NPS and handle service recovery cases; perform clinical duties including venipuncture and extended scope tasks like EKGs and vitals collection.
Seniority
Senior, hands-on IC
