Lead, Technical Services Engineer - Partners
Core
Lead a team of Technical Services Engineers to solve complex MongoDB problems for partners and mutual customers, including consulting on design, optimizing performance, and resolving production outages.
Role type
Senior IC/Lead Technical Services Engineer (Database)
Builds
Operational procedures, business continuity plans, and technical solutions for business-critical applications
Domain
Database systems (MongoDB, RDBMS, NoSQL), Cloud Infrastructure, Enterprise Support
Required skills
Team leadership and mentoring, Linux systems engineering, Performance tuning and benchmarking, Troubleshooting end-to-end production issues, Cloud stack administration (AWS/Azure/GCP), Networking (TCP/IP, firewalls, load balancers), Coding/scripting (Java/Python/Go/etc.), API integration, Storage administration (NAS/SAN)
Preferred skills
MongoDB administration, NoSQL/SQL application development, Authentication systems (LDAP/Kerberos/AD), Kubernetes orchestration, Git, Software product release processes
Technologies
MongoDB, AWS, Azure, GCP, Linux, Kubernetes, Git, LDAP, Kerberos, AD, NAS, SAN
Responsibilities
Mentor and coach Partner TSEs while handling complex technical escalations, Manage day-to-day team operations and caseload, Lead multi-vendor collaboration for root cause analysis, Onboard partners and build Centers of Excellence, Drive operational improvements and pain/bug reporting to Engineering
Seniority
Senior, hands-on IC with leadership responsibilities
