Specialist, AI Strategy & Support
Core
Drive the full life-cycle of AI products supporting Customer Care, including the AI chatbot (Sebastian) and support tools, to enhance speed, resolution quality, and customer satisfaction.
Role type
Specialist, AI Strategy & Support (Customer Experience)
Builds
AI-powered customer support tools and chatbots for the automotive retail sector
Domain
Automotive retail + Generative AI / LLMs
Deliverable
production ML models | product features
Required skills
LLM evaluation, agent prompting, knowledge base administration, conversation log analysis, qualitative data analysis, written communication, process optimization
Preferred skills
Customer-centric mindset, analytical thinking, curiosity in AI, startup adaptability
Technologies
Large Language Models (LLMs), generative AI platforms
Responsibilities
Evaluate AI inputs/outputs to shape customer experience; assess AI agent performance to identify gaps; refine agent prompting and knowledge base; provide actionable recommendations to Product/Engineering/Operations; review backtesting/audits to improve model constraints; automate recurring workflows.
Seniority
Individual Contributor, 1-3 years experience