IT Support Lead
Core
Lead the day-to-day IT support function to deliver a reliable, secure, and high-quality technology experience for employees, combining hands-on technical support with operational ownership and team development.
Role type
Senior IT Support Lead (hands-on IC with leadership)
Builds
Scalable IT service processes, employee IT lifecycle management, and a consistent technology experience
Domain
Enterprise IT Operations / Workplace Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT support leadership, hands-on technical troubleshooting (hardware/software/identity/network), team mentoring, IT asset management, eSIM administration, stakeholder management, process improvement, incident escalation, security compliance
Preferred skills
Mobile connectivity and telecom provider management, IT project coordination, root-cause analysis
Technologies
Okta, Google Workspace, Slack, Jira, Confluence, Jamf, macOS, eSIM platforms
Responsibilities
Lead daily IT support operations and serve as escalation point for complex issues; Manage employee IT lifecycle from onboarding to offboarding; Oversee IT asset inventory, procurement, and logistics; Enforce IT security policies and respond to security incidents; Coach and mentor IT colleagues to improve skills and consistency; Develop knowledge base and improve support processes based on data and feedback
Seniority
Senior, hands-on IC with team leadership
