Senior Fraud Operations Manager
Core
Oversee outsourced partners for fraud and dispute operations, ensuring SLA compliance and performance while driving data-driven decision-making.
Role type
Senior Fraud Operations Manager (Outsourcing Oversight)
Builds
Fraud monitoring mitigation strategies using automated alerts and data analysis.
Domain
Fintech / Financial Crime / Fraud Operations
Deliverable
production ML models
Required skills
Outsourcing partner management, Data analysis, Fraud operations expertise, Chargeback rules knowledge, Strategic planning, Cross-functional collaboration
Preferred skills
Payments or banking fraud experience, Automated process implementation, Financial crime risk understanding, Stakeholder management
Technologies
Automated alerts, Data analysis tools
Responsibilities
Drive strategic oversight of outsourced fraud partners, Monitor fraud and disputes metrics, Align cross-functional teams with fraud strategy, Build fraud monitoring solutions with technology, Support committee packs and change implementation, Collaborate on EU expansion challenges, Support 3rd line of defence auditing
Seniority
Senior, hands-on IC with strategic oversight