Manager, Healthcare IT Technical Operations
Core
Manage operational health, stability, and performance of customer-facing healthcare technology environments while leading a geographically dispersed team.
Role type
Senior IC manager (IT Technical Operations)
Builds
Production support for healthcare payer environments (core administrative systems, integrated applications, vendor solutions)
Domain
Healthcare IT / Health Insurance
Required skills
Service management (ITIL), Incident management (Sev1/Sev2), SLA tracking, Team leadership, Workforce planning, SQL, Healthcare EDI transactions (270, 271, 276, 277, 834, 835), ETL processing, Vendor management, Change management
Preferred skills
AWS/GCP, SOAP, ITIL certification
Technologies
ServiceNow, Jira, AWS, GCP, SQL, SOAP
Responsibilities
Own operational performance and customer satisfaction for assigned accounts; Lead day-to-day production support and incident resolution; Manage incidents and service activities using Jira and ServiceNow; Coordinate issue resolution across internal teams, infrastructure, and vendors; Plan and oversee maintenance events and system upgrades; Develop and present SLA and operational performance reporting; Provide direct leadership, coaching, and career development for team members; Conduct performance reviews and manage workforce planning; Partner with customers on governance forums and operational reviews.
Seniority
Senior, hands-on IC with people leadership