Staff Technical Program Manager, Operations
Core
Lead complex, company-wide operational programs that integrate intelligent automation, human expertise, and technology to redesign customer operations and support millions of users.
Role type
Staff Technical Program Manager (Operations)
Builds
End-to-end planning and execution of major product or platform programs across multiple teams and markets, including AI-powered customer support initiatives.
Domain
Fintech / Banking / Customer Operations
Deliverable
production ML models | product features
Required skills
Complex technology program management, cross-functional stakeholder alignment, strategic roadmap definition, risk mitigation, organizational change management, data-driven decision making, technical solution proposal.
Preferred skills
Experience in highly regulated environments, influencing senior leaders without direct authority, driving adoption of new ways of working.
Technologies
AI-powered customer support tools, operational platforms, data analytics systems
Responsibilities
Define programme roadmaps and milestones, manage dependencies and critical paths, collaborate with technical and non-technical stakeholders, drive effective decision making to remove blockers, ensure operational effectiveness across the collective.
Seniority
Staff, hands-on IC with strategic influence