(Strategic) Project Manager – B2B Partnership & Automation - Customer Experience Group
Core
Leading and executing strategic initiatives to drive end-to-end customer experience and process improvements through automation, AI, and tooling for B2B partners and customers.
Role type
Senior IC strategic project manager (B2B partnerships & automation)
Builds
Customer-facing and agent-facing journey improvements via automation and AI tooling
Domain
Travel technology / B2B partnerships
Deliverable
production ML models | product features | dashboards & analysis
Required skills
strategic project planning, cross-functional stakeholder management, risk mitigation, roadmap development, performance tracking, business insight generation
Preferred skills
SQL, Tableau
Responsibilities
Manage and oversee strategic projects ensuring on-time execution; Develop and maintain project roadmaps and timelines; Monitor project progress and address risks; Act as a central point of contact between departments and commercial functions; Track, analyze, and guide team performance against key metrics; Compile reports for senior leadership
Seniority
Senior, hands-on IC