[쿠팡] 본사 대외(내부) 민원 담당자
Core
Mediate and resolve high-risk customer complaints and regulatory/consumer agency escalations for Coupang's e-commerce platform.
Role type
Senior Customer Experience Risk Management Specialist
Builds
Risk mitigation frameworks and structural improvements applied across the customer service organization
Domain
E-commerce / Consumer Rights & Regulatory Compliance
Deliverable
client delivery
Required skills
3+ years in complaint resolution, e-commerce operations, regulatory agency correspondence, risk detection, structural process improvement
Preferred skills
regulatory complaint handling experience, knowledge of e-commerce/consumer laws, IT system architecture understanding
Responsibilities
Mediate and resolve high-risk customer escalations, respond to consumer agency and regulatory body complaints, implement structural improvements to prevent recurrence, apply improvements across the customer service team, realize risk management beyond immediate resolution