[쿠팡] CX Program Manager (경력 5년 이상)
Core
Manage CX performance metrics, analyze customer journeys to identify pain points, and execute end-to-end CX improvement projects to enhance customer experience.
Role type
Senior CX Program Manager
Builds
CX improvement initiatives and strategic roadmaps
Domain
E-commerce / Customer Experience
Deliverable
product features
Required skills
Project management, data analysis, strategic planning, stakeholder management, customer-centric thinking
Preferred skills
Financial/consulting background, project planning/operations experience, CS experience, business English
Technologies
N/A
Responsibilities
Establish and manage CX performance metrics; Analyze customer journeys to uncover pain points; Plan and execute CX improvement projects from start to finish; Develop and manage CX roadmaps based on business priorities; Collaborate with cross-functional teams (development, data, operations) to drive projects
Seniority
Senior, hands-on IC