Product Support Manager
Core
Lead a high-performing Product Support team to deliver local, trusted, and effective support for Stripe's Global markets, improving the user experience and enabling market expansion.
Role type
Senior IC Product Support Manager
Builds
User support experience and operational processes for Global markets
Domain
FinTech / Global Markets
Required skills
People management, operational leadership, data-driven decision making, stakeholder collaboration, project execution, team mentoring
Preferred skills
Japan and Greater China market support, SQL, Tableau, APIs, technical troubleshooting, FinTech industry knowledge, root-cause analysis
Technologies
SQL, Tableau, APIs
Responsibilities
Guide the organization to design and deliver incredible user support; Ensure team members are happy, effective, and growing; Set clear goals and directions, and provide regular feedback; Maintain metrics and analysis of team performance; Help build the organization through management projects such as recruiting, training, and defining processes
Seniority
Senior, hands-on IC
