Manager, Medical Benefit Operations
Core
Manage operations for medical insurance products, overseeing a team responsible for member and customer benefit inquiries and processes.
Role type
Manager, Medical Benefit Operations
Builds
Medical insurance products and operational workflows for Justworks members and customers
Domain
HR Technology / Health Insurance
Required skills
Team management, operations management, benefit plan knowledge, ticket management systems, AI/automation tools, Excel, project management, cross-functional collaboration, process improvement, performance management, vendor/partner relationship management
Preferred skills
SQL
Responsibilities
Manage a team of professionals responsible for medical insurance product operations; oversee day-to-day benefits operations including forecasting ticket volume and maintaining KPIs/SLAs; audit tickets for quality and timeliness; create and maintain internal resource centers and documentation for SOX compliance; establish SOPs and collaborate with cross-functional partners (Product, Engineering, Underwriting, etc.); recruit talent to ensure business continuity; manage external relationships with carriers and vendors.
Seniority
Manager, hands-on leadership