Email Operations Principal
Core
Rebuild and scale the Email Operations function, managing infrastructure, workflows, and customer onboarding for Braze's email services.
Role type
Principal Email Operations Manager
Builds
Scalable email infrastructure, operational frameworks, and onboarding processes for Braze's global customer base
Domain
SaaS / Marketing Automation / Email Technology
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Email infrastructure management, IP pool strategy, capacity planning, process improvement, technical escalations, compliance, automation, cross-functional partnership, mentorship
Preferred skills
None stated
Technologies
None explicitly listed (mentions email providers, CDNs, tooling)
Responsibilities
Manage complex email infrastructure initiatives including IP Pool strategy and capacity planning; Drive operational health by analyzing metrics and implementing process improvements; Own and resolve high-scale technical escalations and customer setup challenges; Develop expertise in email best practices and compliance; Partner with Product, Engineering, and Sales to influence roadmap priorities; Design and maintain scalable operational frameworks and playbooks; Identify gaps in tooling to drive automation; Establish mechanisms for tracking operational issues; Provide strategic input on tooling enhancements; Mentor junior team members
Seniority
Principal, hands-on IC with strategic input and mentorship
