Technical Support Specialist - German speaking
Core
Provide technical and business support to direct customers, distributors, and resellers in the EMEA region via phone, email, or chat, while training customers and resellers on Formlabs 3D printers.
Role type
Customer Support Specialist (Technical)
Builds
Customer success and technical resolution for 3D printing hardware
Domain
3D Printing / Manufacturing
Deliverable
client delivery
Required skills
German (fluent), English (fluent), technical troubleshooting, customer communication, written communication, active listening, phone etiquette
Preferred skills
passion for 3D printing, startup environment experience
Technologies
Formlabs printers
Responsibilities
Resolve technical issues and machine errors, evaluate printer logs, train customers and resellers on printer usage, collaborate with global engineering teams on technical solutions
Seniority
Individual Contributor