[쿠팡] AI CS 품질 관리 담당자
Core
Responsible for the quality of AI services within the CS organization, analyzing AI outputs that directly impact customer experience and deriving improvement directions.
Role type
AI Quality Assurance Engineer (CS)
Builds
AI-driven customer service solutions
Domain
E-commerce, Customer Service, Artificial Intelligence
Deliverable
production ML models
Required skills
Quality audit design, data analysis, SQL, Excel (pivot, formulas), structured documentation, stakeholder communication
Preferred skills
AI/ML or LLM product quality evaluation, project coordination, data visualization (Tableau, Power BI), understanding of AI evaluation metrics (accuracy, consistency, safety), Traditional Chinese (Taiwan) reading
Technologies
SQL, Excel, Tableau, Power BI
Responsibilities
Conduct regular quality audits of AI model outputs, define evaluation criteria, analyze results to identify model improvements, collaborate with development and data teams to deliver feedback, support project operations including scheduling and issue tracking, define quality metrics and generate periodic reports
Seniority
Mid-level (3+ years experience)