Technical Support Engineer, Field - UK Remote
Core
On-site Field Technical Support Engineer responsible for the full lifecycle of 3D printing systems, including installation, commissioning, user training, and critical repairs for customers in the UK & Ireland.
Role type
Field Technical Support Engineer (Hardware/3D Printing)
Builds
3D printing systems for industrial and medical applications
Domain
Manufacturing / 3D Printing / Hardware
Deliverable
physical/clinical work
Required skills
electromechanical troubleshooting, equipment installation and commissioning, user training and demonstration, rapid on-site repair, travel logistics management, Salesforce documentation
Preferred skills
German or French fluency, startup environment experience, passion for 3D printing
Technologies
3D printing systems, Salesforce
Responsibilities
Travel to customer sites to unpack, install, and calibrate new 3D printing systems; conduct structured on-site training sessions for customers; perform urgent repairs and preventative maintenance visits; diagnose electromechanical issues to achieve single-visit resolutions; manage complex travel schedules and submit expenses; maintain records of installations and repairs in Salesforce.
Seniority
Individual Contributor, hands-on field role