Technical Customer Service Agent
Core
Primary gateway for customers providing support, education, and troubleshooting for 3D printing hardware and software.
Role type
Technical Customer Service Agent
Builds
Customer support cases, issue resolutions, and product education
Domain
3D printing / Additive Manufacturing
Deliverable
client delivery
Required skills
Customer service, hardware support, technical diagnosis, dispatching parts, customer education
Preferred skills
Technical retail experience, dental industry experience, additive manufacturing experience, STEM degree, Spanish or French fluency
Technologies
3D printers, Formlabs software
Responsibilities
Accept and work on customer cases via email and phone, respond within Service Level Agreements, log contacts and provide technical support/diagnosis, dispatch replacement parts and hardware, act as voice of customer for software/hardware feedback, learn products and print for customers
Seniority
Entry-level, 1+ years experience
