Player Support Producer lll
Core
Define and deliver the holistic player support experience for upcoming game features, ensuring operational readiness and launch success.
Role type
Senior IC Player Support Producer
Builds
Holistic support experiences for game features
Domain
Video games (AAA, competitive multiplayer)
Deliverable
production ML models | product features
Required skills
Production planning, cross-functional stakeholder leadership, scope/priority/trade-off decision making, distributed team management, risk management, Jira/Portfolio proficiency, UX feedback translation
Preferred skills
Player support system knowledge (front-end/backend), competitive multiplayer game experience, customer support methodologies, data-informed design
Technologies
Jira, Portfolio
Responsibilities
Own production planning and delivery for support content; drive predictable delivery across internal teams and partners; partner with Product/Creative leaders on scope and priorities; communicate status and risks to stakeholders
Seniority
Senior, hands-on IC