Senior Technical Services Engineer
Core
Senior Technical Services Engineer providing in-market support, partner onboarding, and technical interoperability guidance for MongoDB solutions.
Role type
Senior Technical Services Engineer (Partner Support & Solutions)
Builds
Partner-specific knowledge bases, solution interoperability guidance, risk mitigation plans, and deployment architecture documentation.
Domain
Database technology (MongoDB) and partner ecosystem support
Deliverable
client delivery
Required skills
Complex mission-critical database systems (RDBMS/NoSQL), Linux systems engineering, API integration, cloud services (AWS/Azure/GCP), storage administration (NAS/SAN), TCP/IP networking, distributed version control (Git), Kubernetes/orchestration
Preferred skills
MongoDB administration, application development with NoSQL/SQL, authentication systems (LDAP/Kerberos/AD), software product teams
Technologies
MongoDB, AWS, Azure, GCP, Kubernetes, Git, Linux, Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go
Responsibilities
Direct partner support and in-market support for technology partners, Development support through the Design-Win process, Acting as the domain expert/context source for partner-related matters, Onboarding partners and establishing escalation paths, Partner Center of Excellence work including building knowledge bases and reviewing partner solutions, Leading multi-vendor collaboration for root cause analysis, Managing mutual support systems and case-handling processes
Seniority
Senior, hands-on IC
